RETURNS AND REFUNDS

HOW CAN I CANCEL/MODIFY AN ORDER?

If you would like to cancel or modify your order, please contact us promptly by email at customercare@jadise.it or by calling +39 0923 1961962.

We will do our best to accommodate your request. However, once preparation of the order is underway in the warehouse, we are no longer able to guarantee its cancellation or modification.If you have received your order and wish to return or exchange an item, please refer to the return or exchange instructions attached to the order confirmation email or to the Returns & Exchanges section. Upon receiving your return, we will process the refund or exchange request.

HOW MUCH TIME DO I HAVE TO RETURN AN ITEM?

You can return or exchange the purchased product within 14 days from the date of order delivery. To exercise the right of withdrawal or request an exchange, you must inform us of your decision by sending a letter sent by post, fax or email. Our contact details are:

MODALAB Srl
Via Roma, 169
91012 Buseto Palizzolo TP
Tel: +39 0923 1961962
Email: customercare@jadise.it

HOW DO I RETURN AN ITEM?

  • Fill out the Returns form attached to the order confirmation email;
  • Paste the pre-printed and prepaid label on the original box (or on another carton that is equally sturdy), taking care to cover the original label, then contact the courier to come to collect the package at the time and place of your choosing;
  • If you have misplaced the label, please contact customer service at the number +39 0923 1961962 (toll-free in Italy) or by email to the address rese@jadise.it and a new label shall be sent to you

HOW CAN I EXCHANGE AN ITEM?

  • Fill out the Returns form attached to the order confirmation email;
  • Paste the pre-printed and prepaid label on the original box (or on another carton that is equally sturdy), taking care to cover the original label, then contact the courier to come to collect the package at the time and place of your choosing;
  • If you have misplaced the label, please contact customer service at the number +39 0923 1961962 (toll-free in Italy) or by email to the address rese@jadise.it and a new label shall be sent to you.

WHAT ARE THE TERMS FOR RETURNING EXCHANGING A PRODUCT?

  • Returns must be requested within 14 days from delivery of the order;
  • Any items to be returned must be delivered to the courier within 14 days from notifying Customer Service regarding the exchange request;
  • Returns can only be effectuated from the country in which the order was delivered;
  • The products must have been purchased online via jadise.it and not from any shops or boutiques;
  • In the event of returns from a Multiple Order, the delivery fees regarding this latter will not be refunded unless the customer rescinds the entire Multiple Order contract.

Customers are kindly requested to return the products without undue delay and, in any event, within 14 days from the date of notifying their intent to withdraw from the pertinent contract, following the procedure outlined herein. The terms are respected if    the customer returns the products within the aforementioned 14-day period.

 

  • A gift can be returned by contacting the person who sent the item to the recipient or, if preferred, by calling our Customer Service.

HOW LONG DO I HAVE TO WAIT TO RECEIVE THE REFUND?

After receiving your return, we will check the integrity of all items prior to acceptance

This verification can take approximately 3 to 4 business days following receipt.

The refund will be made as soon as possible after acceptance of the return, directly via the payment method used for the purchase and in the same currency.

You will see your account credited within approximately one week from the refund request, depending on the time required for the banking procedures.

HOW MANY DAYS DO I HAVE TO ASK FOR A RETURN/EXCHANGE?

You can return or exchange the purchased product within 14 days from the date of order delivery.

To exercise the right of withdrawal or request an exchange, you must inform us of your decision by sending a letter sent by post or email. Our contact details are:

 

MODALAB Srl
Via Roma, 169
91012 Buseto Palizzolo TP
Tel: +39 0923 1961962
Email: customercare@jadise.it