ORDERS AND SHIPMENTS

  1. WHAT ARE THE DELIVERY TIMES AND COSTS?
  • Standard Delivery in Italy: within 3-7 working days for €12.00* (*Except for special offers)
  • Standard Delivery in Europe: within 12 working days for €15.00*
  • Express Delivery in Italy: within 2-4 working days for €15.00
  • Express Delivery in Europe: within 5 working days for €25.00
  • SAME DAY delivery in Italy: 1 day for €30.00 (where available)
  • For all other countries, an additional shipping cost will apply

Deliveries are made during business hours from Monday to Friday, excluding public holidays. The courier will make 3 delivery attempts. After the third unsuccessful attempt, the order will return to our warehouse. Once an order has been placed, it is no longer possible to change the shipping address.

  1. WHERE CAN ORDERS BE SHIPPED?

Products purchased on the website can be delivered to the following locations:

Italy, Austria, Belgium, Bulgaria, China, Croatia, Denmark, Finland, France, Germany, Japan, Greece, Hong Kong SAR, South Korea, Ireland, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Switzerland, Romania, Russia, Spain, Sweden, Hungary, Estonia, Latvia, Lithuania, Luxembourg, Malta, Slovakia, Slovenia, and the United States to the shipping address indicated by the user in the order form.

However, delivery can only be effectuated within the borders of the State associated with the location in which the user is accessing the website at the time that purchasing begins by clicking on “Add to Cart”. The user is thus obliged to enter a shipping address in the order form that is located within the borders of the State associated with the place of purchase.

Orders listing a shipping address outside these borders will be cancelled and any amounts paid shall be refunded.

HOW CAN I TRACK MY ORDER?

Once an order has been submitted, we will send a shipment confirmation email with the tracking link for the courier that will allow you to follow the delivery status

IS IT POSSIBLE TO SHIP THE ORDER IN A GIFT BOX?

All products are shipped in elegant JADISE packaging to which you can add a card with your personalised message. Orders do not contain prices, so they can be sent directly to the gift recipient.